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Contact Us

How to contact CIBC FirstCaribbean

 

For Telephone Banking

For Internet Banking

For Credit/Debit Card Services

For CIBC FirstCaribbean Branches

Via Email

Via cibcfcib.com

Via Social Media

Via Affiliate Websites

For Corporate and media inquiries

Our Feedback Process

 

 

 

 

 

For Telephone Banking

 

 

If you are calling from:
(These call will be subject to relevant long distance charges) Please call:
TCI, BVI, Cayman and Bahamas 1-242-502-6800
All other countries 1-876-684-2301
Toll Free
All other countries 1-800-744-3242

 

 


 

 

For Internet Banking

 

Customer Service Agents: Internet Banking

 

 



For Telephone:

24 Hour Services:

If you are calling from: Please call, toll free:
  • Anguilla, Antigua & Barbuda, Barbados, Dominica, Grenada, & Carriacou, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines and Trinidad
  • 1-800-744-3243
  • Belize
  • 0-800-227-3241
  • Barbados (Offshore), British Virgin Islands, The Cayman Islands, Turks & Caicos Islands

  • 1-800-744-3249
  • The Netherland Antilles

  • 0-801-0244
  • Curaçao
  • 0-800-0244
  • The USA and Canada
  • 1-866-311-3242
Collect/Direct (if direct, these calls will be subject to relevant long distance call charges)
Monday to Friday 7:00 am - 9:00 pm
  • The Bahamas - Nassau
  • 1-242-502-6809
  • The Bahamas - Family Islands
  • 1-242-300-2260
  • Worldwide
  • 1-242-502-6809

 

 


 

 

 

For Credit/Debit Card Services

 


By Telephone:

CIBC FirstCaribbean Credit/Debit Card Call Centres (Bahamas/Barbados/Jamaica)

24 Hour service
  • The Bahamas & TCI
  • Barbados
  • St. Maarten
  • Curaçao
  • Belize
  • For other countries
  • 242-393-4141 or 242-300-2244
  • 246-431-5490
  • 0-801-0244
  • 0-800-0244
  • 0-800-744-2422
  • 1-877-888-2422
Visa Emergency Service Numbers (Emergency Card/Cash and Visa Assistance):
  • Toll Free from within USA and Canada
  • Collect from other countries
  • 1-800-396-9665
  • 1-410-902-8022
Platinum Customer Queries:
  • Toll Free
  • 1-800-7445448
  • Collect/Direct - Barbados and all other countries
  • 246-431-5448
  • Direct Jamaica
  • 876-922-5331
  • Collect/ Direct - Bahamas & TCI
  • 242-300-2244
  • Curaçao
  • 0-800-0245
Customer BA Miles Queries:
  • Toll free
  • Oustide USA, Canada & Caribbean
  • 1-800-452-1201
  • 1-718-335-7070
By Mail:
Select your country to view branch locations and addresses here

 

 

 

Via Email


 

Contact us via email:
General Queries care@cibcfcib.com
Credit Card Queries creditcardhelp@cibcfcib.com
Platinum Credit Card Queries platinum@cibcfcib.com

 


 

 

 

Via cibcfcib.com

 

Complete the Contact Us form here and we will get back to you within 2 business days.

 

 

 

Via Social Media

 

 

Contact via social media:
Twitter Facebook
General www.twitter.com/cibc_fcib www.facebook.com/cibcfcib
The Bahamas: www.twitter.com/cibcfcibbs www.facebook.com/cibcfcibbahandtci
Barbados: www.twitter.com/cibcfcibbb www.facebook.com/cibcfcibbarbados
Jamaica www.twitter.com/cibcfcibjm www.facebook.com/cibcfcibjamaica
Turks & Caicos Islands: www.twitter.com/cibc_fcib www.facebook.com/cibcfcibbahandtci

 

 


 

 

For CIBC FirstCaribbean Branches

 

Contact a specific branch

 

 

 

Via Afiliate Websites

 

 

Via Website
CIBC FirstCaribbean Rewards cibcfcibrewards.com
Platinum Rewards visa-platinum.com
BA miles and Redemption ba.com

 

 

 

 

For Corporate and Media Enquiries

 

Media Contacts

 

 

 

Our Feedback Process

 

Learn more about our feedback process here


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