Current E-mail Fraud Alert
There have been several incidents of staff and customers receiving fraudulent emails with the subject 'Important *Upgrade First Caribbean Account*'. The emails appear to be from CIBC FirstCaribbean International Bank but are not. The emails claim that access to your account is about to expire and you are advised to to update your account to avoid deactivation. The link leads to a bogus website that is an exact replica of the new CIBC FirstCaribbean website - where customers are tricked into entering confidential information.
- This email is FRAUDULENT
- Be on the alert as people may be trying to take advantage of the CIBC FirstCaribbean brand change to perpetrate fraud. There have been no changes to the procedure for accessing the CIBC FirstCaribbean Internet Banking website and the Bank will never use emails to inform customers of account changes. We encourage all employees to be wary of e-mails from unknown sources and NOT to click on links or download and open suspicious files within these emails
- This means that these fake websites will capture the credentials and/or any personal information that entered by a visitor to these sites which can then be used in fraudulent activities
- It is also possible that by "clicking" on the link in these messages, recipients will cause malicious software - e.g., viruses, keystroke loggers, or other Trojan horse programs to be downloaded from the web pages onto their computers
A copy of the fraudulent email can be found below.
Please remember:
- These are fraudulent emails and the information within is FALSE
- Do not click on any links within the email or download any files or images associated with the email
- If you receive a message of this type, please report it to the Bank immediately by sending the email to our fraud mailbox at fraud@cibcfcib.com
- Attach or include any fraudulent e-mails you received or anti-virus/anti-spyware scan logs. When forwarding the suspect email to this mailbox, please do not include your personal or confidential account information
Fraudulent Email Examples:
____________________________________________________________________________________________________
From: CIBC FirstCaribbean
To:
Sent: Friday, March 02, 2012 7:42 AM
Subject: IMPORTANT *Update Your First Caribbean Account*
Dear user,
Access to your Account about to expire, we advise you update your Account to avoid deactivation.
Please update your Account through the link below.
https://www.internetbanking.firstcaribbean.com
Thank you.
___________________________________________________________________________________________________
From: customerservices@firstcaribbeanbank.com
Subject: Important *Upgrade Your Online Banking*
Date: Mon, 2 Jan 2012 16:55:06 +0800
To:
Dear Customer, CIBC FirstCaribbean Bank has a strict policy to ensure that all our customer online banking details are secured and updated regularly. This is done for your own protection because some of our clients no longer have access to their online banking service due to fraudulent activities suspected by the bank management.
In order to make sure that your online banking experirnce is even more safe and secure, we have indroduced a new security feature that allow us to detect any unusual activity on your account. So with regards to this developement, we require you to update and verify your online banking account login details by CLICKINGHERE
Please note that updating your online banking account will allow our newly indroduced security feature be install in your online banking account, which will help us to detect any unusual activity in your account.
Thank for your understanding. We hope to serve you more better.
Regards,
© Copyright FirstCaribbean International Bank 2012
From: First Caribbean International Bank [mailto:cibc@firstcaribbeanbank.com]
Sent: Thursday, June 23, 2011 10:55 AM
To: undisclosed-recipients
Subject: New message: Changes in internet banking webpage
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Dear Customer,
This Notice is to inform you of the changes and improvement of our"Internet Banking Webpage". You are therefore advised to follow the Link below to register your account with our new system to avoid account suspension.
Click HERE Unlock your account.
© Copyright FirstCaribbean International Bank 2011
__________________________________________________________________________
From: FCIB [mailto:online@fcb.com]
Subject: Warning From First Caribbean bank!!!
Dear user,
Access to your Account about to expire, we advise you update your Account to avoid deactivation.
Please update your Account through the link below.
https://www.internetbanking.firstcaribbean.com
Thank you.
________________________________________________
From: "FIRST CARIBBEAN BANK"<customerservice@firstcaribbeanbank.com>
Subject: Upgrade Your First Caribbean Account
Dear Customer,
Technical services of First Caribbean International Bank are carrying out a planned Security upgrade.
We earnestly ask you to visit your personal account Upgrade link which will only remain valid
for 48hours and start the procedure of confirmation of customers data on Profile.
To upgrade your Online Banking access, kindly update your information by
following the link below.
Click here to upgrade your account
Thank you for banking with First Caribbean International Bank PLC .
__________________________________________________________________
SUBJECT: Your package has arrived!
Dear client
Your package has arrived.
The tracking# is : 8Z25EH665303644639 and can be used at :
The shipping invoice can be downloaded from :
http://www.ups.com/tracking/invoices/download.aspx?invoice_id=8Z25EH665303644639
Thank you,
United Parcel Service
*** This is an automatically generated email, please do not reply ***
SUBJECT: Account Statement Notification
Dear FirstCaribbean International Bank Customer:
We're writing to let you know that your new statements are available to view online. To see your statement, log on to
https://netbank.natbankoman.com/LoginForm.aspx
SUBJECT: You have 1 new message
Dear Customer,
This Notice is coming to you as our "Account Security System" detected some error with your Internet Banking detail. You are hereby advise to follow the Link below to avoid your Account being suspended.
Click HERE Unlock your Account.
FirstCaribbean International Bank is a member of the CIBC Group.
Other Examples of previous fraudulent messages:
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I'm JOHN BRADBURY ,Human Resources head of Bradbury & Sons Holdings Ltd A British fabrics and textiles company based in Lagos, Nigeria. We are currently in search of a payment collectors/company representative within Africa, Asia, |
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Dear user, You have successfully updated the password of your Firstcaribbeanbank account. |
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Dear Valued First Caribbean Bank Customers: We have sent you an urgent secure email regarding your online banking account. Please click on the below Secured Link to retrive your message. |
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Dear Valued First Caribbean Bank Customers: We have sent you an urgent secure email regarding your online banking |
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Dear Valued First Caribbean Bank Customers: We have sent you an urgent secure email regarding your online banking |
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| First Caribbean bank, Thanks for banking with us we are hereby send you account updating message as it can be readable on our logon page This is our latest important online account updating , Click below to start. |
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| Dear Valued First Caribbean Bank Customers: First Caribbean Bank always look forward for the high security of our clients. During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your account information.This might be due to either of the following reasons: 1. A recent change in your personal information. 2. Submitting invalid information during the initial sign in process. Due to this, you are requested to please update and verify your information by clicking the link below: |
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| Warning Message We are always offering you the best services when it comes to security for your online accounts. All FCIB Online account holders are advised to update their online account information to enable us serve you better and also have you included in our new SSL information protection programme. If you could please take a few minutes out of your online experience and update your personal records, this would instantly ensure that your online banking experiences are totally secure and problem free. |
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| Account Trouble We are contacting you to remind you that on 12.10.2007 our Account Review Team identified some unusual activity in your account. In accordance with First Caribbean International Bank User Agreement and to ensure that your account has not been compromised, access to your account was limited. Your account access will remain limited until this issue has been resolved please log in your account or click on the link bellow: my account activity |
