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Customer Service Agents

Customer Service Agents: Internet Banking

If you are a customer of: Please call, toll free:
The Bahamas - Nassau 1-242-502-6809
The Bahamas - Family Islands 1-242-300-2260

Anguilla, Antigua & Barbuda, Barbados,
Dominica, Grenada & Carriacou, Jamaica,
St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines
and Trinidad.

 1-800-744-3243
Belize 0-800-227-3241
Barbados (Offshore), British Virgin Islands,
The Cayman Islands, Turks & Caicos Islands		 1-800-744-3249
The Netherland Antilles 0801-0243

Curaçao

(+5999) 433 8338

These calls will be
subject to relevant
long distance
call charges
Customers calling from the USA
and Canada		 1-866-311-3242
Worldwide should dial 1-242-502-6809

These calls will be
subject to relevant
long distance
call charges


Numbers are toll free when called from within these countries:

 

If you are a Wealth Management customer calling from: Please call toll free:
USA and Canada 1-866-311-3242
The Bahamas - Nassau 1-242-502-6800
The Bahamas - Family Islands 1-242-300-2255
Any other country in which FirstCaribbean
International Bank operates		 1-800-744-3250
Worldwide should dial 1-242-502-6800

These calls will be
subject to relevant
long distance
call charges

Other Contact Options

Internet/Telephone Banking contact information
Find a CIBC FirstCaribbean branch
Find an Instant Teller

Service Commitment

We will respond to you by the next business day to let you know what action we will be taking to resolve your complaint / concern. We aim to have your complaint fully resolved within 10 business days.

When contacting us by email, be sure to include:

Frequently Asked Questions

Some of your queries may have already been answered so please look through the categories below.

Personal Banking:
General
Internet
Telephone

Non-Personal Banking:
General


Looking for something else? We want to help. Email our Customer Service Centre your questions.