Notice to Customers:
We have upgraded our Telephone Banking platform to serve you better.
Dial in to our Telephone Banking service and follow the instructions to create a new T-PIN (Telephone Personal Identification Number).
- Residents in TCI, BVI, Cayman and Bahamas must dial 1-242-502-6800.
- All other clients dial toll free 1-800-744-3242 or 1-876-684-2300.
It should take only no more than a few moments to complete. Thereafter you will continue to have access to the system as normal.
Contact your representative or our Customer Service Centre between the hours of 7:00 a.m. and 9:00 p.m. Eastern Caribbean time, Monday – Friday with any queries you may have on this matter.
Thank you for making CIBC FirstCaribbean your bank of choice.
PAY BY PHONE... anywhere, any time
Paying bills used to be a chore… but not any more! No more long lines. No more running around. We’ll help you get there, without the hassle of going anywhere! That’s right. In addition to the CIBC FirstCaribbean Telephone Banking choices already available, you can now make payments by phone… directly from your CIBC FirstCaribbean accounts. It’s the easier, hassle-free way to pay – any time and anywhere you have access to a touch-tone phone. At home, at the office or even when travelling!
BILL AND CREDIT CARD PAYMENTS
Pay your Bills †:
Now, in one short and simple phone call, you can pay bills for services like telephone and electricity… directly from your registered accounts. Pay one or all of your bills – all at the same time. At any time day or night. When prompted, simply enter the digit for the Bill Payment option on your touch-tone keypad. Then follow the simple instructions. That’s all there is to it.
Pay Your Credit Cards ‡:
Now, you can pay any of your CIBC FirstCaribbean VISA or MasterCard Credit Cards by phone. When prompted, select the Credit Card Payment option on your touch-tone keypad. Follow the simple recorded instructions. Then you’ll be on your way to making credit card payments the CIBC FirstCaribbean Telephone Banking way.
† Payments may take up to 3 working days to be applied to your account at the Bill Payment Company, depending on the processes the Bill Payment Company uses to update your account. Good value will be given for the date you initiated the payment.
It is very important to ensure that the reference number you enter for your bill payment set up, is exactly what you see on your utility bill. If there are any mistakes the Bill Payment may not be able to apply the payment to your account.
‡ It is very important to ensure that you enter the Credit Card number correctly. If you enter the Credit Card number incorrectly the payment may not be processed or may be processed to the unintended Credit Card account. The bank is not liable for incorrect initiated transactions.