FirstCaribbean International Bank Logo

Contact Us

How to contact CIBC FirstCaribbean

For Telephone Banking
For Online Banking
For Credit/Debit Card Services
For Merchant Services
Via Email
Via Social Media
Via Affiliate Websites
For Reporting Online Fraud
How to Resolve a Complaint

For Telephone Banking
If you are calling from:
(These calls will be subject to relevant long distance charges) Please call:
TCI, BVI, Cayman and Bahamas 1-242-502-6800
St. Maarten 1-888-801-0242
All other countries 1-876-684-2301
Toll Free
All other countries 1-800-744-3242

For Online Banking

Customer Service Agents: Online Banking
By Telephone:
24 Hour Services:
If you are calling from: Please call, toll free:
Anguilla, Antigua & Barbuda, Barbados, Dominica, Grenada, , Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines and Trinidad 1-800-744-3243
Barbados (Offshore), British Virgin Islands, The Cayman Islands, Turks & Caicos Islands 1-800-744-3249
The Bahamas - Nassau 1-242-502-6809
The Bahamas Family Islands 1-242-300-2244
St. Maarten 1-844-521-0243
Curaçao 0-800-0244
The USA and Canada 1-866-311-3242
(if direct, these calls will be subject to relevant long distance call charges) Monday to Friday 7:00 am - Friday 9:00 pm
Worldwide 1-242-502-6809

For Credit/Debit Card Services
By Telephone:

CIBC FirstCaribbean Credit/Debit Card Call Centres (Bahamas/Barbados/Jamaica)

24 Hour service
Toll Free from all CIBC FirstCaribbean countries, Canada, England and the USA 1-866-743-2257
Collect 1-246-431-5490
For other countries 1-877-888-2422
Visa Emergency Service Numbers (Emergency Card/Cash and Visa Assistance):
Toll Free from within USA and Canada 1-800-396-9665
Collect from other countries 1-410-902-8022
Platinum and Private Wealth Customer Queries:
Toll Free 1-800-7445448
Collect/Direct - Barbados and all other countries 246-431-5448
Direct Jamaica 876-922-5331
Collect/ Direct - Bahamas & TCI 242-300-2244
Curaçao 0-800-0245
Customer BA Miles Queries:
Toll free 1-800-452-1201
Outside USA, Canada & Caribbean 1-718-335-7070

For Merchant Services
Anguilla, Antigua, Barbados, BVI, Cayman, Dominica, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent, Trinidad, Turks & Caicos 1-800-744-1168
Nassau, Bahamas 1-242-502-6835
Family Islands, Bahamas 1-242-300-2272
Curaçao 0-800-0247
St. Maarten 1-844-362-0245

NB: Air time charges from your mobile service provider may still apply.

Via Email
Contact us via email:
General Queries
Credit Card Queries
Platinum Credit Card Queries
Travel Notifications (Credit and Debit Cards)
Jamaica Complaints

Via Social Media
Contact via social media:
The Bahamas:
Turks & Caicos Islands:

Via Affiliate Websites
Via Website
CIBC FirstCaribbean Rewards
Platinum Rewards
BA Miles and Redemption