We have the answers to your most pressing Visa Debit card questions.

• CIBC Caribbean Visa Debit Card
  • How does the CIBC Caribbean Visa Debit Card work?

    1. The CIBC Caribbean Visa Debit Card is available in Classic, Platinum and bizline options and works like cash, cheques, and ATM cards, but only better!

       Clients can enjoy the convenience of paying bills and purchasing goods and services online directly from their chequing or savings account as well as via the Point of Sale terminals where all you need to do is visit any merchant that accepts Visa and simply swipe, tap or enter your PIN  to make a purchase.

       Clients’ transactions can be monitored 24/7 via CIBC Caribbean Online Banking and our Mobile App.  

  • Will the convenience card be discontinued?

    1. Yes, we are moving toward decommissioning convenience cards. As such we are upgrading our services to provide the latest and safest technology to protect our clients. The Visa Debit Card offers the most updated technology and other modern features that will improve your experience while keeping your money safe.

       As a result, always take the opportunity to encourage existing customers to convert to a Visa Debit Card.

    2. You should discontinue use of the convenience card, however the number on your convenience card will allow you access to Online/Mobile Banking so your card should be retained for this purpose. Upon receipt of your Visa Debit Card, use the number listed on your card to activate, PIN and start using it immediately.  Your Visa Debit card does everything the convenience card does and more.

  • When my convenience card service is eventually discontinued how will I access my Online Banking?

    1. The discontinuation of your ability to use your convenience card will not affect your Online Banking access. You will access your Online Banking profile in the same way. You should retain your convenience card number for ease of reference.

  • What can the Visa Debit Card do that my Convenience/ATM card cannot?

    1. Clients benefit from emergency replacement of a lost or stolen card within one business day in USA or Canada and within three business days elsewhere. Emergency cash replacement is subject to approval.

        

       Benefits include: 

       Withdraw cash from your account at any ATM or cash dispenser locally or overseas that accepts Visa or PLUS cards
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       Make online purchases
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       Automatically access foreign currency when overseas so there’s no need to purchase cash when travelling   

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       Make purchases locally and internationally at over 24 million merchants 

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       Chip, PIN and contactless technology

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       Customer transaction control features allow you to freeze your card if misplaced, get alerts when your card is used or block 
       online transactions   

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       Account protection with robust security features such as 24 hour fraud monitoring 

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       Pay faster with Contactless (Tap) feature

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       Access emergency cash and card replacement service while abroad† 

       
       †Emergency replacement of lost or stolen card within one business day in USA and Canada, within three business days elsewhere. Emergency cash replacement is subject to approval

  • How do I use my card at the Point of Sale (POS) terminal?

    1. a)    Enter a PIN – Similar to your convenience (ATM) card you can enter a PIN at merchants’ chip-enabled point-of-sale terminals.  If your chip card is swiped at a chip-enabled terminal it will be declined. If the merchant’s point-of-sale terminal is not chip-enabled you will still be able to complete a swipe transaction, which will then require a signature.

        

       b)    Contactless - You will not always be required to enter a PIN or sign at the end of your transactions. Several merchants locally and abroad have adopted contactless technology which allows you to simply tap your card for low value transactions to process your transactions. Please note your first transaction cannot be a contactless transaction.

        

       c)    Swipe – Those terminals which are not chip-enabled will still require you to sign the receipt and return a copy to the merchant.

        

       Note: If you are asked to select debit or credit at the point of sale terminal, always select credit to process the transaction seamlessly.

       Multiple accounts of the same currency can be linked to your Visa Debit Card, however only the account designated as your primary account will be drawn from when making point-of-sale purchases or withdrawals at ATMs of other banks.

  • Why don’t my transactions show up immediately in Online Banking or the Mobile App?

    1. When you conduct a transaction using your Visa Debit Card, your balance changes immediately. From time to time there may be a delay in posting some transaction details. This is because our system posts these details after the Merchant/vendor (where the transaction was undertaken) completes a clearance of their POS terminal.

  • With my current convenience card I am able to make a purchase from either my savings or chequing account at the merchant or at another bank’s ATM (JETS/CashNet territories). Will I be able to do the same with my Visa Debit Card?

    1. You will only be able to make purchases or withdraw cash from another Bank’s ATM from one account which you will designate as your main account for all Visa Debit Card purchases. You will not be able to select either savings or chequing at the merchant; the funds will be automatically drawn from your main account.

  • How do I replenish my main account if the funds are depleted?

    1. You can transfer funds to your main account via Online Banking, the Mobile App (where applicable) or in branch.

  • What should I do in case there is a discrepancy on my bank account statement in relation to a Visa Debit Card transaction?

    1. If you have queries about any transaction you should contact the Bank immediately via our Customer Care and Sales Centre. In the case of disputes go into any branch to complete a Cardholder Dispute form or complete the form located on our corporate website www.cibcfcib.com and submit it to our CIBC FirstCaribbean Care mailbox - care@cibcfcib.com.  You must notify the Bank within 30 days from the date the transaction was initiated on your account

  • Who is eligible for the Visa Debit Card product?

    1. All chequing and savings account holders are eligible. Wealth and relationship managed clients qualify for the Visa Debit Platinum Card. All other clients qualify for the Visa Classic Card.

  • Is there a fee for purchases carried out with the Visa Debit Card at the POS?

    1. This may vary by market, please refer to the Bank’s Schedule of Charges at cibcfcib.com.

  • Do I have to pay an annual fee or a joining fee for my CIBC Caribbean Visa Debit Card?

    1. No, there are no annual or joining fees for the Visa Debit Card.

  • Are there other charges that may be associated with the Visa Debit Card?

    1. You will continue to pay fees associated with your chequing/ savings account which are displayed in the Bank’s Schedule of Charges at cibcfcib.com. Other financial institutions may from time to time impose fees in respect of each transaction not related to CIBC Caribbean’ s fees and charges. Charges will continue for cash advances done at other banks’ ATMs. A currency conversion fee will apply to international purchases and cash advances.

  • What do I do after I have completed the Visa Debit Application or Acceptance Form?

    1. The form should be returned to any branch or to the email address provided on the form. Once all information provided on your application form is accurate , you should receive your card within 2 weeks via mail to the address on file (Barbados only).  All other requests will be sent to your home Branch.

  • What documentation must I present to confirm my source of income when collecting the Visa Debit Card? (Jamaica only)

    1. Salaried applicants must present a job letter from their employer confirming renumeration, office held and length of employment as well as their last three (3) pay slips.

       Self- employed applicants must present :

       Last three years financial statements to include:

       • Profit & Loss statements

       • Balance sheet

       • Cash Flow

       • Notes to Financials

       A full set of tax returns for the last three years

       Bank statements for past twelve (12) months

  • Is there a limit on my purchases or ATM withdrawals?

    1. Yes, for your security there are daily limits on transactions. Please contact our Call Centre to learn more.

  • What are Direct Payments/Fast Funds?

    1. Cardholders are able to receive money transfers from card to card either locally or internationally where the service is available. These transactions can also be initiated via money transfers, fund disbursements, prepaid loads and credit card bill payments by an authorized financial institution or merchant using Visa’s reliable, safe and global payments systems.

       CIBC Caribbean currently supports this service as a recipient of remittances only to Debit cardholders where payments are received in a client’s account in 30 minutes and settled within 24 – 48 business hours of receipt.

       CIBC Caribbean can only accept payments and cannot initiate.

       For your security there are daily limits on transactions. Please contact our Call Centre to learn more.