The CIBC FirstCaribbean Visa Debit card is available in Classic, Platinum and bizline options and works like cash, cheques, and ATM cards, but only better!
Clients can enjoy the convenience of paying bills and purchasing goods and services online directly from their chequing or savings account as well as via the Point of Sale terminals where all you need to do is visit any merchant that accepts Visa and simply swipe, tap or enter your PIN to make a purchase.
Clients’ transactions can be monitored 24/7 via CIBC FirstCaribbean Online Banking and our Mobile App.
Clients benefit from emergency replacement of a lost or stolen card within one business day in USA or Canada and within three business days elsewhere. Emergency cash replacement is subject to approval.
a) Enter a PIN – Similar to your convenience card you can enter a PIN at merchants’ chip-enabled point-of-sale terminals. If your chip card is swiped at a chip-enabled terminal it will be declined. If the merchant’s point-of-sale terminal is not chip-enabled you will still be able to complete a swipe transaction, which will then require a signature.
b) Contactless - You will not always be required to enter a PIN or sign at the end of your transactions. Several merchants locally and abroad have adopted contactless technology which allows you to simply tap your card for low value transactions to process your transactions. Please note your first transaction cannot be a contactless transaction.
c) Swipe – Those terminals which are not chip-enabled will still require you to sign the receipt and return a copy to the merchant.
Note: If you are asked to select debit or credit at the point of sale terminal, always select credit to process the transaction seamlessly.
Multiple accounts of the same currency can be linked to your Visa Debit card, however only the account designated as your primary account will be drawn from when making point-of-sale purchases or withdrawals at ATMs of other banks.
Yes, we are moving toward decommissioning convenience cards in the near future. As such we are upgrading our services to provide the latest and safest technology to protect our clients. The Visa Debit card offers the most updated technology and other modern features that will improve your experience while keeping your money safe.
As a result, always take the opportunity to encourage existing customers to convert to a Visa Debit card.
You should discontinue use of the convenience card, however the number on your convenience card will allow you access to Online/Mobile Banking so your card should be retained for this purpose. Upon receipt of your Visa Debit card, use the number listed on your card to activate, PIN and start using it immediately. Your Visa Debit card does everything the convenience card does and more.
The discontinuation of your ability to use your convenience card will not affect your Online Banking access. You will access your Online Banking profile in the same way. You should retain your convenience card number for ease of reference.
When you conduct a transaction using your Visa Debit card, your balance changes immediately. From time to time there may be a delay in posting some transaction details. This is because our system posts these details after the Merchant/vendor (where the transaction was undertaken) completes a clearance of their POS terminal.
You will only be able to make purchases or withdraw cash from another Bank’s ATM from one account which you will designate as your main account for all Visa Debit card purchases. You will not be able to select either savings or chequing at the merchant; the funds will be automatically drawn from your main account.
You can transfer funds to your main account via Online Banking, the Mobile App (where applicable) or in branch.
If you have queries about any transaction you should contact the Bank immediately via our Customer Care and Contact Centre which is available 24 hours a day. In the case of disputes go into any branch to complete a Cardholder Dispute form or complete the form located on our corporate website www.cibcfcib.com and submit it to our CIBC FirstCaribbean Care mailbox - email@example.com. You must notify the Bank within 30 days from the date the transaction was initiated on your account
All chequing account and most active savings (excluding direct savings accounts) account holders are eligible. Wealth and relationship managed clients qualify for the Visa Debit Platinum card. All other customers qualify for the Visa Classic card.
Unlike the local debit card which attracts a fee when you shop at merchants, your Visa Debit card purchases are free.
No, there are no annual or joining fees for the Visa Debit card.
You will continue to pay fees associated with your chequing/ savings account which are displayed in the Bank’s Schedule of Charges at cibcfcib.com. Other financial institutions may from time to time impose fees in respect of each transaction not related to CIBC FirstCaribbean’ s fees and charges. Charges will continue for cash advances done at other banks’ ATMs. A currency conversion fee will apply to international purchases and cash advances.
The form should be returned to any branch or to the email address provided on the form. Once all information provided is accurate on your application form, you should receive your card within 2 weeks via mail to the address on file (Barbados only). All other requests will be sent to the client’s branch of choice.
Yes, for your security there are daily limits on transactions. Please contact our Call Centre to learn more.
Cardholders are able to receive money transfers from card to card either locally or internationally where the service is available. These transactions can also be initiated via money transfers, fund disbursements, prepaid loads and credit card bill payments by an authorized financial institution or merchant using Visa’s reliable, safe and global payments systems.
CIBC FirstCaribbean currently supports this service as a recipient of remittances only to Debit cardholders where payments are received in a client’s account in 30 minutes and settled within 24 – 48 business hours of receipt.
CIBC FirstCaribbean can only accept payments and cannot initiate.