Manage Your Credit Card

Keep track of your transactions digitally

We've made it easy for you to manage your credit card with our digital banking services. CIBC FirstCaribbean Online Banking and our Mobile App makes managing your credit card easy and convenient. my digital bank icon

Track your Visa credit card transactions

  • Log-on to Online Banking or our Mobile App to activate Card Security Controls for your Visa Credit or Debit Cards:
  • Activate these features to keep track of your card transactions:

 

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Receive alerts on all transactions


or Receive Alerts or Block transactions for Online | International | Declined

 

     
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Freeze your card


Use the freeze option if you've misplaced your card or believe it be stolen once you've enabled the freeze your card option be sure to call us and let us know at our Card Centre

 

Card Disputes

Need to dispute a transaction on your card? Complete the Cardholder Dispute Form and submit it to the CIBC FirstCaribbean Care mailbox

 

Credit Card Payments

Paying your credit card via Online Banking or the Mobile App gives you instant access to your funds once your payment is successful. It is easy, so give it a try. 

 

 

 

 

 

 

 

 

 

 

 

 

Using your credit card while traveling

Travelling soon? Log-on to Online Banking or our Mobile App to activate Mobile Location Confirmation (MLC)

 

 

 

 

 

 

 

 

 

 

 

 

 

What is Mobile Location Confirmation (MLC?)

  • MLC makes travelling with your Credit card easy
  • Activate MLC on your mobile phone
  • There is no need to notify the bank you'll be using your credit card overseas
  • Each time you use your credit card, your phone's geo-location will confirm that it's you
  • No need to worry about declined credit card transactions due to travel
  • So turn on MLC when travelling to reduce the likelihood of declined credit card transactions when outside your normal purchasing areas