Contact Us

Self Service

 

Issue Resolution

 

 General Queries

There are a variety of methods you can use to contact us with questions on our various products and services.

Use your Visa Debit or Credit Cards for Self-Service options to :

  • Check your Account Balance (Chequing & Savings)
  • Transfer funds between your same currency accounts
  • Make a payment from your chequing or savings account or
  • Receive your Credit Card Summary which includes:
    • Available Balance
    • Statement Balance, Minimum Payment & Due Date
    • Most recent payment and date the transaction was processed
    • Outstanding balance
    • Credit Limit
       
 

We recognise that from time to time, things do not go as expected and issues with our service to you may arise.

If you have a specific issue with any of our branches, digital channels or products you can use our secure and confidential Resolution Centre to tell us about it here>>.   

We will immediately send you an acknowledgement with a case number for reference purposes and aim to resolve your issue within 10 business days, or keep you updated on our progress.

If you have an issue we encourage you to let us know following the steps to resolve for the country of which you are a client:

 

 

 

For general queries you can reach us Mon
Fri 24hrs
and Sat Sun 7.00a.m. to 12.00 midnight (AST) at 1 866
743 2257
Be sure to use our Handy self
service options.
Or
You can send us an email at [email protected] . In order for us to assist with your query please ensure you
include the following details:

  • Full Name
  • Last 4 digits of card number/ user ID
  • Contact number
  • Territory
  • Full description of your specific query or matter

 

 

 

Given the requirement to reduce our hours of operation as part of the region’s response to COVID-19, we will offer limited services to the public, in those countries where our branches remain open, until further notice.

For adjusted banking hours & branch closures, check out your country page here>>.


How you can contact us: