Contact Us

There are a variety of methods you can use to contact us with questions on our various products and services. Our Customer Care and Sales Centre is open 24 hrs daily. Our branch staff are also availble during the week. View our branch and office locations here >>.

How you can contact us:

How to resolve a complaint


At CIBC FirstCaribbean we take your concerns and complaints seriously and are committed to doing all we can to resolve all issues that come to our attention as quickly as possible.

Our employees where you do your banking are best placed to address your concerns and work with you until you are satisfied.

If you have a complaint we encourage you to let us know following the steps for your particular country:

Complaints Process:

  • We’re going green and switching to paperless account statements! It’s a safer and more modern banking experience. Effective July 1, 2020, our Personal Banking Clients (excluding those in Jamaica) , will be able to access paperless account statements only. Senior clients, who wish to, will continue to receive paper statements.
  • Please check your country's location page for details on adjusted banking hours and branch closures.