Contact Us

There are a variety of methods you can use to contact us with questions on our various products and services. 

Use your Visa Debit Card for Self-Service options to

  • Check your Account Balance
  • Check your Credit Card Summary
  • Make a Credit Card Payment


Learn how it works >>
 

Given the requirement to reduce our hours of operation as part of the region’s response to COVID-19, we will offer limited services to the public, in those countries where our branches remain open, until further notice.

For adjusted banking hours & branch closures, check out your country page here>>.


How you can contact us:


How to resolve a complaint

 

At CIBC FirstCaribbean we take your concerns and complaints seriously and are committed to doing all we can to resolve all issues that come to our attention as quickly as possible.

Our employees where you do your banking are best placed to address your concerns and work with you until you are satisfied.

If you have a complaint we encourage you to let us know following the steps for your particular country:

Complaints Process:


  • A Note To Our Clients

    We are asking our clients to note that, given the requirement to reduce our hours of operation as part of the region’s response to COVID-19, we will offer limited services to the public, in those countries where our branches remain open, until further notice.

    To see services being offered and Agent availbility learn more here>>.