Self-Service Feature
Bank over the phone with Self-Service and Self-Verification
Use your Visa Debit or Credit Cards for our Self-Service features to bank over the phone with added convenience.
- Call our Customer Care & Sales Centre at 1-866-743-2257. Be sure to have your Visa Debit or Credit card handy.
- Enter your card PIN when requested.
- Listen carefully to the automated Menu selection.
- Select Self-Service to access your account balance, transactions, account summary and make transfers/payments using your savings/chequing accounts and credit cards.
Self-Service Actions
Account Details | |
Account Balance | The account balance on your Chequing or Savings Accounts |
Account Transactions | The last 10 pending or posted transactions on your Savings or Chequing account |
Account Transfer | Make a transfer between your own CIBC Caribbean accounts (where available) |
Credit Card Details | |
Credit Card Summary |
A summary of your credit card information which includes:
|
Credit Card Transactions | The last 10 pending or posted transactions on your credit card |
Credit Card Payment | Make a payment to your credit card from your CIBC Caribbean Chequing or Savings account (where available) |
Pending – A pending transaction is a recent card transaction that has not yet been fully processed by the merchant but impacts your available balance.
Posted - Posted transactions are purchases that have been fully processed by the merchant.