Total Client Experience Survey

No. The survey is not mandatory. However, we are encouraging you to participate so that we can continuously improve our service.

Yes, we have engaged the services of Qualtrics, an internationally based experience management company. Qualtrics offers a cloud-based subscription software platform for experience management and is renowned worldwide for this service. If you have any concerns about the authenticity of this survey, please contact our Customer Care and Sales Centre or read these FAQs for further information. The survey is not mandatory, and you may decline participation if you wish.

Our bank’s success lies in being able to meet your needs and expectations. We have made a commitment to offer our clients the right products and services that fit their long-term needs. This survey is just one way to continue the dialogue and lets us know whether our service remains at a high standard or that we have responded to your issues and concerns in a timely manner.

Yes. Our bank takes the privacy and security of our clients’ information seriously. We continue to invest heavily in the technology that meets industry standards, and we constantly review these systems to ensure that our clients’ data continues to be safe and secure.

You may be asked to complete the survey more than once depending on the number of products and services you may have with us. However, we will seek to limit the number of times you receive the survey.

Your feedback will be shared with our teams, including those persons who rendered the service or interacted with you. The lessons learned will help us to significantly improve the areas where we have fallen short or let us know what we are doing well. Depending on your feedback, you may be contacted to resolve any issues you may have experienced.