Limited In-Branch Services & Call Centre Availability During the COVID-19 Pandemic

 

A Note To Our Clients

We are asking our clients to note that, given the requirement to reduce our hours of operation as part of the region’s response to COVID-19, we will offer limited services to the public, in those countries where our branches remain open, until further notice.

For adjusted banking hours & branch closures, check out your country page here>>.

Services offered, at branches with adjusted banking hours, include:

Personal Banking Clients

 

Business & Corporate Banking Clients

 

Call Centre Availbility

  • Cheque Cashing services 
  • Loan applications
  • Credit card applications

 

For new accounts needed to be set up in emergency situations, please leave your documents with our branch personnel and we will set appointments for you to come in to sign the application and supporting documents.

 

 
  • Loan applications
  • Wallet processing services  

 

Please refrain from making large cash deposits at the counter at this time.

 

 

 

 

  Our Call Center will observe reduced hours of operations.
  • Mon to Sun 7:00am – 9:00pm EST (6:00am – 8:00pm JAM & CAY time) 
   

We will endeavor to keep our ABMs replenished as best we can, given the restriction of movement in the country and reduced availability of personnel.

For adjusted banking hours & branch closures, check out your country page here>>.

Please use  our digital banking channels to do your banking and continue to observe the established social distancing and hygiene protocols.