How to resolve an issue

We want to help!

At CIBC FirstCaribbean we are committed to being responsive and resolving any issues you may have as quickly as possible.

No. 1

 Tell us about it, and let us know where you do your banking

Let us know how we can help using one of the following options:

  • Use our Resolution Centre to provide your contact information and the nature of your issue. You will receive an acknowledgment with a case number for reference purposes.
  • Bring your issue to the attention of the branch manager or contact where you do your banking


Our aim is to bring full resolution to your issue within 10 business days. If we are unable to do so within this timeframe, we will advise you and continue to keep you informed of progress.


No. 2

 Is there more we can do?

Our team is here to help. Should the issue not be resolved to your satisfaction you may contact the Complaints Desk by letter or email as follows:

Complaints Desk
CIBC FirstCaribbean 
De Ruyterkade 61
P.O. Box 3144

Email: [email protected]

Be sure to clearly state: