What is 2SV?

2SV is Two-Step Verification - This is an extra layer of security on Digital Banking products to protect you from cyber-attacks, data loss & identity. 

• The 1st Step – Your password- creating a stong password/passcode.
• The 2nd Step – A 5-digit code from the bank. This tells us that it is you accessing your account!

How Does 2SV Work?

Each time you enter your password to log on to Online Banking/Mobile App we will send you a 5-digit code* to enter before you can continue to your account.

Entering the code correctly confirms for us that it is you accessing your account!

*code is sent to a phone number/email address previously provided to us by you

Why is 2SV important?

1. 2SV increases the security of your account even if your password is cracked.
2. 2SV helps you to avoid becoming a victim. If you enter your password to log on and do not receive a One-Time-Verification Code, you most likely have been phished.

What is a One Time Verification Code (OTVC)? 

An OTVC code is a unique 5-digit code that you can choose to receive via email, SMS or voice message and is used to confirm your identity.

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Setting up Two-Step Verification

Click 'Learn more' below and following the step by step guide to set up Two-Step Verification to add more security to your Online Banking and Mobile App information.

We recommend that Two-Step Verification be enabled for at least 2 forms of contact.

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Resetting your Passcode

Click 'Learn more' below and following the step by step guide to reset your passcode. 

Passcode is an emergency back-up method in instances such as loss of your primary phone number. Creating a strong passcode is a key step to securing your banking information online. Here are a few tips when creating a strong passcode or password >>  

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