Two- Step Verification is an extra layer of security on Digital Banking products to protect you from cyber-attacks, data loss & identity theft. Each time you log on to Online Banking or our Mobile App you will be required to enter a One-Time-Verification Code in order to gain access to your accounts. We recommend that Two-Step Verification be enabled for at least 2 forms of contact.
More protection for you!
Before you complete a sensitive request that requires greater protection, you’ll get a prompt to enter a one-time verification code.
After your password, it serves as a second check to make sure it’s really you accessing your account.
Don’t worry about having to remember the answers to your personal verification questions anymore. The one-time verification code replaces them.
A new 5-digit one-time verification code is generated for each sensitive transaction or request, but you’ll only need to enter the code once during each online banking session.
Each code is unique, and we’ll never contact or ask you to reveal the code over the phone.
Two-step verification is an extra layer of security on Digital Banking products to protect you from cyber-attacks, data loss & identity.
It applies to certain transactions and account changes as a way to verify your identity and confirm your request. So even if someone manages to access your account, they won’t be able to:
Register for Online Banking or our Mobile App
Update your contact information
Add a new or change an existing contact
Add payees
Make large payments
Reset your password
Each time you enter your password to log on to Online Banking/Mobile App we will send you a 5-digit code* to enter before you can continue to your account.
Entering the code correctly confirms for us that it is you accessing your account!
*Code is sent to a phone number/email address previously provided to us by you
1. 2SV increases the security of your account even if your password is cracked.
2. 2SV helps you to avoid becoming a victim. If you enter your password to log on and do not receive a One-Time-Verification Code, you most likely have been phished.
An OTVC code is a unique 5-digit code that you can choose to receive via email, SMS or voice message and is used to confirm your identity.
Enable "Trust Device" to make logging in safer.
After you have completed your One-Time Verification step, you can turn on "Trust Device" to make logging in safer. Next time you log in with that device, you can skip the verification process. You can turn this feature off at any time if your device is lost or stolen.
*Applicable to clients in Antigua, The Bahamas, Barbados, The Cayman Islands, St. Kitts & Nevis, St. Lucia and Trinidad.
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