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It’s easy to enroll in CIBC FirstCaribbean Online Banking.
1. Go to https://onlinebanking.firstcaribbeanbank.com
2. Click the "Register" link on the login window
3. To Register using your Credit, Debit or ATM Card Number
1. Enter the Name on your card
2. Enter your Card Number and your email address
3. Click the "Continue" button
4. Enter your New Password
5. Enter your Confirmation Password
6. Enter your Email Address
7. Click the “Save” button
8. Click “Send Code” On the Verify Your Identity screen for the option by which you wish to receive the verification code
9. Enter the verification code provided
10. Click “Continue
4. To Register using your Account Number
1. Enter the Name on your Account
2. Enter your Account Number
3. Select the Country from the pick list
4. Click “Continue” button
5. Enter your New Password
6. Enter your Confirmation Password
7. Enter your Email Address
8. Click the “Save” button
9. Click “Send Code” On the Verify Your Identity screen for the option by which you wish to receive the verification code
10. Enter the verification code provided
11. Click “Continue
i. It is the email address you use most frequently
i. You can use corporate email accounts.
ii. You cannot use free email accounts, such as Hotmail, Yahoo, Gmail etc., for TwoStep Verification as these accounts for security reasons.
. We want you to be confident in accessing your financial information online. CIBC FirstCaribbean uses multiple layers of protection to increase your security while using CIBC FirstCaribbean Online Banking. Please ensure that you have your latest contact details setup within Online Banking. This ensures that when any Sensitive Transactions are performed you are notified immediately via text message as well as email.
If you suspect you may be affected by a security risk, call us immediately to change your CIBC Online Banking password. Do not access Online Banking with any machine that you feel may have had a security compromise until it has been fully secured. Feel free to contact us with any security concerns or questions.
The best user experience is using Portrait orientation.
A. In order to use Online Banking one of the following browser versions should be installed. To update or install a browser visit your desired browser site.
B. Here is a list of supported browsers
a. Windows 10/Chrome Latest Version
b. Windows 10/Firefox – Latest Version
c. Windows 10/Microsoft Edge
d. Windows 10/IE 11
e. Latest Mac 10.X/Safari 10.X
The insurance premium you pay is based on standard calculations involving the following factors:
- The vehicle’s profile (type, usage, engine size and value)
- Each driver’s profile (including age, occupation, driving experience and driving history)
- Higher premiums may be incurred by high performance engines, young or inexperienced drivers, and expensive or unusual vehicles
In the event of an accident, remember:
- Do not admit liability
- Call the Police immediately
- Contact us on the emergency hotline for assistance
- Obtain the names and addresses of all parties involved and available witnesses who are not passengers in your vehicle
- Record measurements taken by the Police
- Take photographs or have photographs taken of vehicle/ property damage
- Secure vehicle to prevent further damage
· The premium you pay is based on careful calculations involving these factors:
· Your home profile (timber, wall, square footage)
· Age of your home (whether it's a brand new construction or more aged home)
· If you live in a high-risk area (such as a beachfront property or hillside lot)
This is the first part of a claim, which You must pay. If claims are under two or more sections for loss or damage sustained at the same time, the deductible/excess will be deducted separately from the total amount under the agreed claim settlement.
The premium you pay is based on careful calculations involving these factors:
· Purchase Price of property (including land)
· Amount of Loan
· Maximum Loan Amount
· Term of Mortgage
Yes! Just come into a branch or the Trustee Unit of a Financial Centre. Bring picture ID, proof of current address and any questions you may have. (Clients in Barbados & St. Lucia only)
Your RRSP Maturity Date can be when you are between 55 & 65 years old.
Fees depend on which investment option (self-directed or bank-managed) you’ve chosen
Withdrawals made before maturity are taxed at the normal rate.
The CIBC FirstCaribbean Visa Debit card is available in Classic, Platinum and bizline options and works like cash, cheques, and ATM cards, but only better!
Clients can enjoy the convenience of paying bills and purchasing goods and services online directly from their chequing or savings account as well as via the Point of Sale terminals where all you need to do is visit any merchant that accepts Visa and simply swipe, tap or enter your PIN to make a purchase.
Clients’ transactions can be monitored 24/7 via CIBC FirstCaribbean Online Banking and our Mobile App.
Yes, we are moving toward decommissioning convenience cards in Barbados on 31st October, 2020. As such we are upgrading our services to provide the latest and safest technology to protect our clients. The Visa Debit card offers the most updated technology and other modern features that will improve your experience while keeping your money safe.
As a result, always take the opportunity to encourage existing customers to convert to a Visa Debit card.
You should discontinue use of the convenience card, however the number on your convenience card will allow you access to Online/Mobile Banking so your card should be retained for this purpose. Upon receipt of your Visa Debit card, use the number listed on your card to activate, PIN and start using it immediately. Your Visa Debit card does everything the convenience card does and more.
The discontinuation of your ability to use your convenience card will not affect your Online Banking access. You will access your Online Banking profile in the same way. You should retain your convenience card number for ease of reference.
Clients benefit from emergency replacement of a lost or stolen card within one business day in USA or Canada and within three business days elsewhere. Emergency cash replacement is subject to approval.
a) Enter a PIN – Similar to your convenience (ATM) card you can enter a PIN at merchants’ chip-enabled point-of-sale terminals. If your chip card is swiped at a chip-enabled terminal it will be declined. If the merchant’s point-of-sale terminal is not chip-enabled you will still be able to complete a swipe transaction, which will then require a signature.
b) Contactless - You will not always be required to enter a PIN or sign at the end of your transactions. Several merchants locally and abroad have adopted contactless technology which allows you to simply tap your card for low value transactions to process your transactions. Please note your first transaction cannot be a contactless transaction.
c) Swipe – Those terminals which are not chip-enabled will still require you to sign the receipt and return a copy to the merchant.
Note: If you are asked to select debit or credit at the point of sale terminal, always select credit to process the transaction seamlessly.
Multiple accounts of the same currency can be linked to your Visa Debit card, however only the account designated as your primary account will be drawn from when making point-of-sale purchases or withdrawals at ATMs of other banks.
When you conduct a transaction using your Visa Debit card, your balance changes immediately. From time to time there may be a delay in posting some transaction details. This is because our system posts these details after the Merchant/vendor (where the transaction was undertaken) completes a clearance of their POS terminal.
You will only be able to make purchases or withdraw cash from another Bank’s ATM from one account which you will designate as your main account for all Visa Debit card purchases. You will not be able to select either savings or chequing at the merchant; the funds will be automatically drawn from your main account.
You can transfer funds to your main account via Online Banking, the Mobile App (where applicable) or in branch.
If you have queries about any transaction you should contact the Bank immediately via our Customer Care and Sales Centre. In the case of disputes go into any branch to complete a Cardholder Dispute form or complete the form located on our corporate website www.cibcfcib.com and submit it to our CIBC FirstCaribbean Care mailbox - firstname.lastname@example.org. You must notify the Bank within 30 days from the date the transaction was initiated on your account
All chequing and savings account holders are eligible. Wealth and relationship managed clients qualify for the Visa Debit Platinum card. All other clients qualify for the Visa Classic card.
Unlike the local debit card which attracts a fee when you shop at merchants, your Visa Debit card purchases are free.
No, there are no annual or joining fees for the Visa Debit card.
You will continue to pay fees associated with your chequing/ savings account which are displayed in the Bank’s Schedule of Charges at cibcfcib.com. Other financial institutions may from time to time impose fees in respect of each transaction not related to CIBC FirstCaribbean’ s fees and charges. Charges will continue for cash advances done at other banks’ ATMs. A currency conversion fee will apply to international purchases and cash advances.
The form should be returned to any branch or to the email address provided on the form. Once all information provided on your application form is accurate , you should receive your card within 2 weeks via mail to the address on file (Barbados only). All other requests will be sent to your branch of choice.
Yes, for your security there are daily limits on transactions. Please contact our Call Centre to learn more.
Cardholders are able to receive money transfers from card to card either locally or internationally where the service is available. These transactions can also be initiated via money transfers, fund disbursements, prepaid loads and credit card bill payments by an authorized financial institution or merchant using Visa’s reliable, safe and global payments systems.
CIBC FirstCaribbean currently supports this service as a recipient of remittances only to Debit cardholders where payments are received in a client’s account in 30 minutes and settled within 24 – 48 business hours of receipt.
CIBC FirstCaribbean can only accept payments and cannot initiate.